jate9's Privacy Policy

Last Updated: January 2026

Introduction

Introduction & Scope

jate9 is a safe and reliable online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") describes how jate9 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using our website, mobile application, or any related services, you are considered to have accepted the terms of this Policy. If you have any questions, please contact us at [email protected].

Table of Contents

• 1. Information We Collect
• 2. Purposes of Using Information
• 3. Cookies & Tracking Technologies
• 4. Sharing Information with Third Parties
• 5. Data Retention
• 6. Data Security Measures
• 7. Your Rights
• 8. Payment Information
• 9. Protection of Minors
• 10. Changes to the Policy
• 11. Contact

Section 1

1 What Information We Collect

During registration, transactions, and use of services on the jate9 platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID number (where required).
• Contact Information: Email address, mobile number.
• Account Information: Username, password (stored in encrypted form).
• Financial Information: Partial account number details for bKash, Nagad, Rocket, or Upay — full account numbers are not stored on our servers.
• Verification Documents: Photos or documents uploaded to verify age or identity.

1.2 Information Collected Automatically

• Device Information: IP address, operating system, browser version, device identifier.
• Usage Information: Pages visited, links clicked, session duration, game history.
• Location Information: Approximate location based on IP address (city and country level).
• Cookies & Similar Technologies: See Section 3 for details.

1.3 Information Received from Third Parties

We may sometimes receive confirmation information about you from payment processors or identity verification services. This information is used solely for fraud prevention and account security purposes.

Section 2

2 Purposes of Using Information

jate9 uses collected information only for the following legitimate purposes:

We will not use your information for purposes beyond those listed above. You will be informed before your information is used for any new purpose.

Section 3

3 Cookies & Tracking Technologies

jate9 uses cookies and similar technologies to ensure the smooth operation of the website and platform.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, security verification, and core platform functions. The site cannot work properly without these.
• Functional Cookies: Used to remember your preferred language, display settings, and gaming preferences.
• Analytics Cookies: Used to analyze page visit statistics and user behavior in order to improve the platform.
• Marketing Cookies: Used to display relevant advertisements and promotional content — you can disable these if you wish.

3.2 Cookie Controls

You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may limit some platform functionality. Most cookies are automatically deleted when a session ends; some cookies are retained for a set period (typically 30 days to 12 months).

Section 4

4 Sharing Information with Third Parties

jate9 does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Partners

Trusted third parties are used for payment processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical infrastructure management. These partners are given access only to the minimum information necessary to provide their contracted services.

4.2 Game Software Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and other game providers are integrated into the platform's technical operations. Limited information required for game operation (such as session tokens or bet records) is shared with these partners.

4.3 Legal Obligations

We may be required to provide information upon receiving a valid order from a court or authority in accordance with applicable laws or government directives in Bangladesh. Where permitted by law, we will attempt to notify you in such cases.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances, and equal or greater protection under this Privacy Policy will be ensured.

Section 5

5 Data Retention Period

We retain your information only for as long as necessary. The following criteria are used to determine retention periods:

• Active Accounts: All relevant information is retained for the entire duration that the account remains active.
• Closed Accounts: After an account is closed, necessary records are retained for the period required for legal and regulatory compliance.
• Financial Transaction Records: Retained for the required period for fraud investigation and legal purposes.
• Marketing Information: Deleted immediately if you withdraw consent or raise an objection.
• Cookies & Log Data: Retained for a limited time according to their purpose — in many cases deleted automatically at the end of a session.

After the set retention period, information is securely deleted or anonymized so that it can no longer be used to identify anyone.

Section 6

6 Data Security Measures

jate9 applies industry-standard technical and organizational measures to protect your information:

6.1 Technical Security

• SSL/TLS Encryption: All information transmitted between your browser and our servers is encrypted.
• Database Encryption: Sensitive stored information (such as passwords) is protected with strong hashing algorithms.
• Firewall & Intrusion Detection: Automated systems to identify and block suspicious activity.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Periodic penetration testing by third-party security experts.

6.2 Organizational Security

• Minimum necessary access policy — staff can only access information required for their own work.
• Regular data protection training for all staff and contractors.
• Data processing agreements with third-party partners.
• Procedures for rapid response and user notification in the event of a data breach.

Please note that no data transmission over the internet can be guaranteed to be 100% secure. Keep your account password confidential and if you notice anything suspicious, report it immediately to [email protected].

Section 7

7 Your Rights

You have the following rights regarding your personal information:

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time. Some requests will be processed after identity verification.

Section 8

8 Payment Information Security

jate9 processes deposits and withdrawals in Bangladesh via bKash, Nagad, Rocket, and Upay. Special protection policies apply to payment information:

• Full mobile account numbers are not stored — only the limited information needed to provide the service is kept.
• All payment transactions are processed through the secure gateway of the respective mobile financial service provider.
• Encrypted connections are used during payment processing.
• An automated fraud detection system is active around the clock to identify suspicious transactions.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500 — these limits also help identify unusual transactions.

Never share your payment account PIN or OTP with any jate9 representative. If someone asks for such information, it may be a fraud attempt — report it immediately to [email protected].

Section 9

9 Protection of Minors

jate9 strictly prohibits anyone under 21 from registering or using the platform. We take special measures to protect the data of minors:

• Age verification is in place during the registration process. Identity documents are checked in cases of suspicion.
• If it is proven to us that a user is under 21, that account will be closed immediately and the collected data will be deleted.
• We do not knowingly collect information from anyone under 21.
• If you find out that a minor is using our platform, please contact [email protected].

For more details on this, please read our Responsible Gaming page.

Section 10

10 Changes to the Policy

We may update this privacy policy from time to time. You will be notified in the following ways depending on the nature of the change:

• Significant changes: A notification will be sent to your registered email and a clear notice will be displayed on the platform.
• Minor changes: The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. You are advised to always read the latest policy. Previous versions can be provided upon request.

If you have any objection to anything in this policy, stop using the platform and contact us — we will try to resolve your concerns.

Section 11

11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

Our support team is available seven days a week, twenty-four hours a day. Data protection requests are processed as quickly as possible after identity verification.

For more information, see our FAQ page and Terms and Conditions.